How do I return an item?
GIVING A HOLIDAY GIFT? We make gift giving easy! We include a GIFT RECEIPT with each order. The gift recipient has until January 25, 2020 to return for store credit.
We want your shopping experience at Chartreuse Online to be the best ever! We hope you love everything you purchase but if not we will make sure your return process is as easy as possible.
Please see our return policy below and contact us with any questions at:
Items eligible for refund are issued back in the original method of payment.
All returns must be received unwashed, unworn and in new condition. If the item arrived with tags on it, they tags must still be attached.
Shoes must be returned in their original box and placed inside an additional, protective shipping box.
All jewelry is FINAL SALE.
Items returned with makeup, deodorant, perfume or any other stains will be shipped back to you, not refunded + additional shipping cost.
Refunds are processed within 5 days of receiving your return - you will receive an email confirmation that your return has been received and the refund has been issued.
Colors may vary due to photography equipment, lighting and computer monitor setting. Clothing patterns may vary. These situations do NOT qualify as defects.
PLEASE MAKE SURE YOUR ITEM MEETS THE QUALIFICATIONS FOR RETURN BEFORE SHIPPING BACK
Fill out the return form that was enclosed in your package and ship to: