How do I return an item?
Please see our return policy below and contact us with any questions at:
Items eligible for refund are issued back in the original method of payment.
All returns must be received unwashed, unworn and in new condition. If the item arrived with tags on it, they tags must still be attached.
Shoes must be returned in their original box and placed inside an additional, protective shipping box.
All jewelry is FINAL SALE.
All hats are FINAL SALE.
All items listed in the SALE category are FINAL SALE.
Items returned with makeup,
Refunds are processed within 5 days of receiving your return - you will receive an email confirmation that your return has been received and the refund has been issued.
Colors may vary due to photography equipment, lighting and computer monitor setting. Clothing patterns may vary. These situations do NOT qualify as defects.
PLEASE MAKE SURE YOUR ITEM MEETS THE QUALIFICATIONS FOR RETURN BEFORE SHIPPING BACK
Fill out the return form that was enclosed in your package and ship to:
6930 Ambridge Circle
Louisville, KY 40207
LOUISVILLE CUSTOMERS, OUR STOREFRONT IS NOW CLOSED!
LOCAL RETURNS MUST BE SHIPPED VIA USPS, UPS OR FEDEX. ITEMS WILL NOT BE ACCEPTED FOR RETURN UNLESS SHIPPED.
*** 2018 Holiday Gift Return Policy ***
Just ask for a gift receipt in the notes section of checkout -
With the gift receipt the recipient will have until January 15 2019 to return. Returns made with a gift receipt will be issued a store credit to shopchartreuse.com (all items must meet the qualifications of our regular return policy)